Frequently asked questions
The following information should be published at least once a year:
a) works and services implemented for the public (subject to implementation)
c) forms of written inquires and the instructions on filling them in
d) staff lists, resumes of officials,
e) procedure of employment and vacancies
f) influence on environment
g) projects, activities
h) the procedure, date, time and place of citizens’ reception
h) procedure of pricing, costs of services
i) list of disposing information and the procedure of the handling thereof
j) statistical and complete data on received inquiries including the grounds for refusal
k) preparation or acquisition of information defined in this paragraph
l) data of the authorised person to clarify the information set forth in this paragraph
changes made therein are publisized within 10 days
The information concerned is published in an accessible manner for the public, also in the web page belonging to the information holder.
The organizations of public importance, as well as those getting allocation (funding) from the state budget are eligible not to publish the above information and the changes therein.
review of superior procedure
appeal to the Ombudsman
appeal through judicial procedure
The denial will have a negative influence on the implementation of state activities related to the social-economic, scientific-technical and spiritual-cultural development of RA.
reveals data (medical, notary, attorney secrets) demanding restrictions of availability conditioned by professional activities,
violates the copyright and (or) related rights (“FOI” law, Article 8).
The written request is not also answered if:
the requirements to the request are not fulfilled,
turns out that the data of the identity of the author are false,
it is the second inquiry from the same person on the demand of getting the same information within the last 6 months,
The information inquiry may be refused in the case of non-payment of the amount specified for the provision of information.
The denial of information inquiry must contain:
the legal basis for denying the request,
reference to the relevant norm (referring to the specific provision of the law the rejection of the information inquiry is based on),
terms and procedures of appealing the rejection.
The refusal must be justified. The justification of the refusal is the obligation of the information holder.
The refusal of the written request must be only in written form.
The information inquiry can not be denied to an official or government agency for the reasons of causing inconvenience, or lack of time.
The information may only be restricted by law. If a part of required information contains data the the dissemination of which restricted, the information on the remaining part is provided.
The denial of information inquiry may be appealed to the Ombudsman or the court.
responding to oral inquiries
providing up to 10 pages printed or copied information
providing information by e-mail (network)
Providing the information which can prevent the state and public safety, danger threatening the public order, public health and morals, rights and freedoms of others, the environment, person’s properties.
denying the providing of information.
Public organisations define the amount of charged costs for providing of information, which shall not exceed technical costs (copying, price of diskette, etc.).
The body or organization which has provided inaccurate or incomplete information is obliged to provide correct information for free on the basis of the written request of the person who received that information.
The official letter about the delay shall contain:
the reasons of the delay
the deadline for providing information
It is possible the request has not been directed to the certain competent authority, which does not possess the requested information or its provision is beyond the scope of its authority. In this case the body receiving the request is obliged to inform about it in written form after the receipt of the written request within 5 days and, if possible, also provide the name and location of the competent body/organization disposing that information.
If the information holder has only a portion of the information sought, then he/she gives it to the applicant at the same time, if possible, indicating the applicant how he/she can find the other part of the information sought.
The response to oral request is given orally after hearing the request immediately or in a very short period of time.
If the body/organization does not have all data about the information sought, then the part of data is given to the applicant or, if possible, the information holder indicates the location of the sought information.
If possible, one should apply by written request (see the template of information request): If the request is denied later or the response is delayed, it may be complained. It should be required that the written request be registered by all means and the registration number be mentioned. Later it is possible to figure out by the registration number who the request is superscribed to and who is responsible for responding to it.
In case of oral inquiry the applicant is obliged to inform his/her name and surname in advance. Appling in an oral form first of all you should find out which official is in charge for providing the information. Afterwards you should immediately turn to him/her, pointing in what way it is preferrable for you to receive the information: to see or read the paper, get a copy of it , etc.
The written request must comply with the requirements defined by the law, otherwise it may not be discussed.
The applicant must indicate in the written request.
place of residence, work or study, (in the case of the legal entity- name, location);
the written request must be signed.
In case of not meeting the requirements of the request, the latter may be revoked or it will not be given a process. The written unsigned request is subject to destruction. The applicant is not obliged to give reasons for the request, for what reason is that information necessary, or how he/she is going to use it.
In the request of obtaining information you should formulate the content as clear as possible: If you require a specific document, all the information that exist on a certain document should be noted. The clear wording is necessary for the person/organization to be able to find and provide the requested information.
The written request must be registered by all means and the registration number must be given. If you have sent it by an ordered mail, call a few days later and find out whether the body has received the request and which is the registration number of the request.
In order to meet the requirements of the request, request sample developed by the “Freedom of Information Center” can be used.
Article 6 of RA law on the “Freedom of Information”.
“Every person is entitled to get acquainted with the information sought by him/her and/or with the purpose of obtaining it to request to the information holder defined by the law.”
Moreover, the person has a right not only to get information, but also a right to receive the information existing in the document or a right of getting a copy of the document.
Everyone has the right to obtain information in the Republic of Armenia.
2. Health certificate in case of exporting to EU (products and organizations are set up by the authorized body of EU)
3. Veterinary certificate issued by SSFS of MoA.
What documents are needed for the import of animals, raw materials, food, feed, food supplements, food mixters, food additives of animal origin (hereinafter consignments subject to veterinary state control), foodstuff, food contact materials and biologically active substances from CIS countries and Georgia to RA?
What documents are needed for the import of animals, raw materials, food, feed, food supplements, food mixters, food additives of animal origin (hereinafter consignments subject to veterinary state control), foodstuff, food contact materials and biologically active substances to RA (other than from CIS countries and Georgia)?
Product code, according to the Foreign Economic Activity commodity nomenclature ( FEACN )
|Product name||….size(up to)|
|02||Meat and food byproduct of meat origin||10 kg|
|03||Fish and crawfish, clams and other aquatic invertebrates with the exception of live fish||10 kg|
|0302 70 000||Fish caviar||0.5 kg|
|04||Dairy products, natural honey, food of animal origin, not included or mentioned in other part of the classifier||10 kg|
|0408 11||Egg powder||5 kg|
|0407 00||Edible bird egg with shell, fresh preserved or boiled||100 pcs|
|08||Edible fruits and nuts, peels and rinds of citrus crops and melon||10 kg|
|09||Coffee, tea, mat`e or Paraguay tea and spices||1 kg|
|1201 00||Legumes other than seeds||10 kg|
|1203 00 000
|Cereals, fruits, oil seeds, cereals, roasted or prepared in any way, peeled or not peeled, except seeds and fruits of oil crops of seeds, flour minced potty or large, with the exception of mustard seeds||10 kg|
|1212||Marine and other algae, sugar beet and sugarcane fresh frozen, chilled or dried, seeds of fruits and nuclei thereof, other products of plant origin used for food not mentioned or included in other parts of the classifier||10 kg|
|15||Fats and oils of animal or plant origin, materials derived from their split, finished edible oils, candles of plant or animal origin, other than Palma Christi||10 kg|
|16||Ready food –from meat, fish or crustaceans, mollusks or other aquatic invertebrates||5 kg|
|1604 30||Sturgeons’ caviar and its substitutes made from other fish caviar||0.5kg|
|17||Sugar, other sugars, including lactose, fructose, maltose, glucose in solid condition, sugar syrups without flavors and dyes, artificial honey, mixed or not mixed with natural honey, melasa made of sugar, confectionery not containing cocoa, including white chocolate||10 kg|
|1704 10||Chewing gum covered or not covered with sugar||0.2 kg|
|18||Cocoa and food from it||5 kg|
|19||Ready-made products from cereals, flour, starch or milk, confectionery products from flour||15 kg|
|1901 10 000||Baby food packaged for sale||10 kg|
|1901 20 000||Mixture and dough for the preparation of bakery products and mealy confectionery||10 kg|
|1902||Pasta products subjected or not subjected to heat processing, with stuffing (from meat or other foods) or without stuffing or prepared otherwise, such as spaghetti, pasta, lapsha, ravioli, kannelloni, Couscous ready or not ready to use in food.||10 kg|
|1904||Prepared foods obtained from distension and roasting of grain beans or grain products (for example, corn flakes), grains in the shape of bean or flakes (other than corn kernel), processed by other methods (with the exception of small-and large-milled flour, cereal) potted beforehand or otherwise prepared not mentioned or included in other part||5 kg|
|Sweet and dry biscuits, wafers and wafer layers||5 kg|
|20||Products derived from the processing of vegetables, fruits, nuts, mushrooms or other parts of plants||10 kg|
|21||Food products- different||5 kg|
|2102||Yeast (active or inactive);
other dead single-cell organisms,
Ready powder for baking
|22||Alcoholic, non-alcoholic beverages, vinegar||2 liters or 1 bottle, if the content of 1 bottle is
more than 2 liters
|23||Residues and waste from food industry, ready feed for animals||10 kg|
1) 1000 AMD for 500-1000 kg weight in the amount of the minimum wage,
2) in case of the excess of 1 ton – 300 AMD for each extra ton (read more),
3) fee is not charged for 500 kg weight
Please provide accurate information on your, because the data will be checked and only in case of approval your registration number will be generated.
To leave unfinished the registration process click on the “Cancel” button. And remember that in this case your registration number will not be generated, and you will not be able to use the online complaint/requests option. If desired register again.